Please read these terms and conditions carefully before using our website and services.
1. Use of Our Website
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You agree not to:
- Use the website for unlawful purposes
- Interfere with website functionality
- Attempt to gain unauthorized access to our systems
2. Products & Descriptions
Zahara offers handmade and curated pieces. Due to the nature of artisanal work:
- Each piece may have slight variations in color, texture, or finish
- These variations are not defects, but part of the character of the item
We strive to display products as accurately as possible, but we cannot guarantee that your screen will reflect exact colors.
3. Pricing & Payments
All prices are listed in USD.
We reserve the right to:
- Change prices at any time
- Correct pricing errors
Payments are processed securely through third-party providers such as Stripe and PayPal. We do not store your full payment details.
4. Orders
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased per customer
If an order is canceled, you will be notified and refunded.
5. Shipping
Zahara currently ships within the United States only.
Shipping times may vary depending on:
- Processing time
- Carrier delays
Once an order has been shipped, we are not responsible for delays caused by the carrier.
6. Local Lubbock Service
For customers in Lubbock, Texas, we offer a try-before-you-buy service:
- Items may be taken home for 1–2 days
- If returned, a $10 pickup fee applies
Items must be returned in original condition.
7. Returns & Exchanges
[We can adjust this depending on your decision, but here’s a strong default:]
- Returns are accepted within 7 days of delivery
- Items must be unused and in original condition
Non-returnable items:
- Custom or personalized products
Shipping costs are non-refundable.
8. Damages & Issues
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage
We will evaluate and offer a replacement or solution when appropriate.
9. Intellectual Property
All content on this website—including images, designs, product names, and branding—is the property of Zahara LLC.
You may not:
- Copy
- Reproduce
- Distribute
- Use our content without written permission
10. Limitation of Liability
Zahara LLC is not liable for:
- Indirect or incidental damages
- Losses resulting from use of our website or products
Our liability is limited to the amount paid for the product.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, United States.
13. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
14. Contact Information
If you have any questions, please contact us:
Zahara LLC
Email: antonietatrejo@zahara.vip